Terms & Conditions

These terms govern quotations, samples, orders and deliveries from Satyam Exports, Noida, India.

Quotations

Valid for 30 days from issue unless stated. Prices are in INR or USD, exclusive of GST and other taxes, and based on the tech pack, quantities and Incoterm stated on the quotation. Changes to fabric, trims, artwork or quantity may change the price.

Sampling

Proto and fit samples are charged at cost plus courier and adjusted against the bulk order for the same style. One revision round is included; further rounds are charged. Samples remain our intellectual property until the bulk order is confirmed.

Orders and payment

Export orders: 30% advance with the purchase order and 70% against copy of shipping documents, or an irrevocable letter of credit at sight. Domestic orders: 50% advance, 50% before dispatch. Production is scheduled on receipt of the advance and approval of the pre-production sample.

Lead times

Indicative lead times are counted from advance receipt, fabric approval and artwork sign-off, whichever is latest. Public holidays in India, force majeure and late buyer approvals extend the date accordingly.

Tolerances

Quantity: ±5% per style and colour, invoiced as shipped. Measurements: per the tolerance column in the approved measurement chart. Shrinkage: within ±3% as per AATCC 135 unless otherwise agreed. Shade: within the approved shade band.

Delivery and Incoterms

Default terms are FOB Mundra or FOB Nhava Sheva (Incoterms 2020). CIF, CFR, DAP and DDP are available on request. Risk passes as per the agreed Incoterm; insurance is arranged on request and invoiced at cost.

Customisation

Orders with custom fabric, prints, embroidery, labels or packaging are non-cancellable once fabric has been booked or artwork approved. Buyer-supplied trims or artwork must comply with applicable law; the buyer indemnifies Satyam Exports for their use.

Claims

Quality claims must be notified within 14 days of receipt with photographs and the carton numbers concerned. Remedies are repair, replacement or credit at our discretion; liability is limited to the invoice value of the affected goods.

Governing law

These terms are governed by the laws of India. Courts at Gautam Buddh Nagar, Uttar Pradesh have exclusive jurisdiction, subject to arbitration in Noida under the Arbitration and Conciliation Act, 1996 if either party so elects.